Salesforce services, end to end.
MakeMyCX delivers across the full Salesforce lifecycle — from platform strategy and cross-cloud implementation to AI-era delivery and managed platform health. Every engagement is scoped against business outcomes and governed from day one.
Implementation & Delivery
Certified delivery across every major Salesforce cloud, each scoped to a specific business outcome — faster case resolution, higher pipeline conversion, better self-service adoption.
- Sales Cloud — Lead-to-close architecture, Revenue Intelligence, Einstein Sales
- Service Cloud — Case management, Omni-Channel, Field Service, Einstein for Service
- Marketing Cloud & MCAE — Journey automation, Account Engagement, Data Cloud activation
- Industry Clouds — Experience Cloud, Revenue Cloud/CPQ, Commerce, Health, Financial Services
AI & Data
The Salesforce AI roadmap requires a healthy platform beneath it. We design and deliver Agentforce, Data Cloud, and Einstein AI on a governed architecture that earns trust before it earns autonomy.
- Agentforce & AI Agents — Agent Studio, autonomous/assistive design, trust layer, governance
- Data Cloud — Identity resolution, segment activation, Headless 360, real-time CDP
- Einstein AI & Analytics — Opportunity scoring, service classification, CRM Analytics, Einstein Discovery
Technical Services
Platform health starts with architecture. We design integrations, build custom platform components, and establish release governance frameworks that keep Salesforce deployable at scale.
- Integration & API Architecture — MuleSoft, API-led connectivity, ERP integration, event-driven patterns
- Platform Development — Apex, LWC, OmniStudio, custom component engineering
- DevOps & Release Management — CI/CD pipelines, Salesforce DX, sandbox strategy, change governance
Managed Services
We don’t sell support hours — we sell platform health. Proactive monitoring, governed change management, and quarterly ROI reviews tied to the outcomes your investment was built to deliver.
- Managed Services & Platform Health — Monthly health reports, SLA-backed response, adoption tracking
Not sure where to start?
Every engagement begins with a Platform Health Check — a structured assessment of technical debt, adoption, integration risk, and Agentforce readiness. One conversation gives you a clear view of where your platform stands.